Owner Advantage FAQ

1. Where can I find my Member Number? 
2. What do I do if I lost my Membership  Card? 
3. What if I forgot my password? 
4. How much does it cost to join Owner  Advantage? 
5. Why do you need my email? 
6. My statement doesn't show my recent  service appointment. How can I make sure I get credit on my Owner Advantage  account? 
7. What can I do with my "Service  Balance"? 
8. I service my vehicle at more than one  Dealership. Can I use the same Member Number at multiple Dealerships?  
9. Can other members of my family use my  Member Number? 
10. Do I need to enroll in Owner  Advantage if I purchase a new or Certified Pre-Owned Ford, Lincoln or Mercury  vehicle?  
11. Do all Ford and Lincoln Mercury  Dealerships participate in the Owner Advantage program? 


1. Where can I find my Member Number? 
Your Member Number is the nine-digit number located on your  Membership Card. 
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2. What do I do if I lost my Membership Card?
You don't need your card to earn future rewards, as long as you  inform your Dealership Service Advisor that you are a Member and would like to  receive your rewards. If you would like a replacement card, you may contact  Owner Advantage Headquarters at 1-866-58OWNER. 
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3. What if I forgot my password? 
You can quickly retrieve your password by providing your Owner  Advantage Membership Number and answering your personal security question 
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4. How much does it cost to join Owner Advantage? 
Membership is free. It's our way of saying thanks for being a  customer and taking care of your vehicle. 
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5. Why do you need my email? 
Providing and confirming your email address will allow us to  notify you as you earn rewards and inform you of the latest program updates,  service reminders and special promotions. For more information on how we  protect and use your information, 
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6. My statement doesn't show my recent service appointment.  How can I make sure I get credit on my Owner Advantage account? 
You should allow three to five business days for your service  appointment credit to show up on your account. If after that time, you still  don't see it, please contact your Owner Advantage Dealership Service Advisor to  have your account updated. You'll find the number on your Membership Card. Or,  you can call the Customer Support Center at 1-866-58OWNER, Monday through  Friday 8 am to 8 pm ET. 
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7. What can I do with my "Service Balance"? 
Your Service Balance can be applied toward future parts or  service purchases at the Owner Advantage Dealership to which you are a Member.  Some Dealerships may also offer credit toward a "Sales Balance". The Sales  Balance can be applied toward a new vehicle purchase at that Dealership. After  logging in, you may refer to the terms and conditions for further details. 
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8. I service my vehicle at more than one Dealership. Can I  use the same Member Number at multiple Dealerships?  
You must have one Member Number (one account) for each  Dealership that you visit. Your Dealership Service Advisor can enroll you in  the Owner Advantage program. You may view all your transactions for all your  accounts by logging in and following the instructions on the Manage Multiple  Accounts page. 
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9. Can other members of my family use my Member Number? 
Yes, members of a household can share a single Owner Advantage  account. All account communications are sent to the primary account holder,  which is usually the individual that enrolled. 
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10. Do I need to enroll in Owner Advantage if I purchase a new  or Certified Pre-Owned Ford, Lincoln or Mercury vehicle? 
No, you will be automatically enrolled into Owner Advantage as a  result of your vehicle purchase and will receive your welcome kit in the mail. 
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11. Do all Ford and Lincoln Mercury Dealerships participate in  the Owner Advantage program? 
At this time, not all Ford and Lincoln Mercury Dealerships  participate in Owner Advantage. After logging in, you will be able to view a  list of participating Dealerships. 
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